Getting Help
The LCRC Support Team is dedicated to helping the users make the best use of the LCRC facilities. A wide range of information is available on the web. If you are unable to find the answers that you need within the web site, please contact us directly with any questions or requests. Your feedback is appreciated.
The LCRC Application Engineers are the user community's primary point of contact for non-system related issues. They are responsible for help with user code optimization and debugging; documentation; online, remote, and classroom training; and third-party applications and library support.
| Issue/Topic | Form of Contact | Contact Information |
|---|---|---|
| All general and technical questions regarding the Fusion cluster including computer security; accounts; computer status information; network issues. Preferred method of requesting assistance. | Email to LCRC Support Team | support@lcrc.anl.gov |
| All questions related to user code optimization and debugging; submitting jobs to the batch system; parallel programing and MPI; third-party application software and libraries; training; and outreach programs. | Email to LCRC Application Engineers | support@lcrc.anl.gov |