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Getting Help

The LCRC Systems Team is dedicated to helping the users make the best use of the LCRC facilities. A wide range of information is available on the web. If you are unable to find the answers that you need within the web site, please contact us directly with any questions or requests. Your feedback is appreciated.

The LCRC Application Engineers are the user community's primary point of contact for non-system related issues. They are responsible for help with user code optimization and debugging; documentation; online, remote, and classroom training; and third-party applications and library support.

Issue/Topic Form of Contact Contact Information
All general and technical questions regarding the Jazz cluster including computer security; accounts; computer status information; network issues. Preferred method of requesting assistance. Email to LCRC Systems Team systems@lcrc.anl.gov
Resetting passwords and other general and technical issues when email to the systems team is not a viable solution. Phone call to the help desk (630) 252-6813
Resetting passwords and other general and technical issues when in-person assitance is desired.

Critical issues arising during business hours, particularly if the problem is the Jazz cluster is inaccessible.

Visit the help desk office
Room: B256
Hours Staffed
9:00-11:00a
1:00-4:00p
Monday thru Friday
All questions related to user code optimization and debugging; submitting jobs to the batch system; parallel programing and MPI; third-party application software and libraries; training; and outreach programs. Email to LCRC Application Engineers consult@lcrc.anl.gov

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