The LCRC Application Engineers are the user community's primary point of
contact for non-system related issues. They are responsible for
help with user code optimization and debugging;
documentation; online, remote, and classroom training; and third-party
applications and library support.
| Issue/Topic |
Form of Contact |
Contact Information
|
|
All general and technical questions regarding the Jazz cluster
including computer security; accounts; computer
status information; network issues. Preferred method of
requesting assistance.
|
Email to LCRC Systems Team |
systems@lcrc.anl.gov
|
|
Resetting passwords and other general
and technical issues when email to the systems team is
not a viable solution.
|
Phone call to the help desk |
(630) 252-6813 |
|
Resetting passwords and other general
and technical issues when in-person assitance is desired.
Critical issues arising during business hours, particularly
if the problem is the Jazz cluster is inaccessible.
|
Visit the help desk office |
| Room: B256 |
| Hours Staffed |
| 9:00-11:00a |
| 1:00-4:00p |
| Monday thru Friday |
|
|
All questions related to user code optimization and debugging;
submitting jobs to the batch system; parallel programing and
MPI; third-party application software and libraries; training;
and outreach programs.
| Email to LCRC Application Engineers |
consult@lcrc.anl.gov
|
